Refund Policy

At MelodyPrompt, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the circumstances under which refunds will be considered for in-site credits and related transactions.

Eligibility for Refunds

Refunds are only available for unused credits purchased through our platform. If you have used any portion of your credits, the used credits are non-refundable. Additionally, promotional or bonus credits provided by MelodyPrompt are not eligible for refunds.

Requesting a Refund

To request a refund, please contact us with the following details:

• Your account username and registered email address.
• Proof of purchase (e.g., receipt or transaction ID).
• A brief explanation of why you are requesting a refund.

Our team will review your request and respond within 7 business days. Refunds are approved at our discretion based on the eligibility criteria outlined above.

Processing Refunds

Approved refunds will be processed to the original payment method within 10 business days. Please note:

• Refund processing times may vary depending on your bank or card issuer.
• Transaction fees or currency conversion charges imposed by your payment provider are non-refundable.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Credits purchased as part of a special offer, sale, or promotion.
• Failure to use credits before their expiration date, if applicable.
• Refund requests made more than 30 days after the purchase date.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us. We are here to assist you.